Returns Policy for Mbali Eco Solutions – Reusable Feminine Hygiene Products
At Mbali Eco Solutions, we strive to provide high-quality reusable feminine hygiene products that meet your needs. However, if you are not satisfied with your purchase, we offer a returns policy to ensure your satisfaction.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be unused, unwashed, and in the same condition as when you received it, with all original tags and packaging intact.
- Return Period: You must request a return within 30 days of the date of purchase. After 30 days, we may not be able to accept your return.
- Proof of Purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation, when requesting a return.
- Original Buyer: Only the original buyer of the product is eligible for a return. Returns from third-party purchasers will not be accepted.
Return Process:
To initiate a return, please follow these steps:
- Contact Us: Contact our customer service team via email or phone to request a return. Provide your order number, product details, and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA#) and instructions on how to return the product.
- Packaging and Shipping: Pack the product securely in its original packaging, along with the return authorization number, and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs.
- Inspection and Refund: Once we receive the returned product and verify that it meets the eligibility criteria, we will process a refund to the original payment method used for the purchase, excluding any shipping or handling fees. Please allow up to 10 business days for the refund to be processed.
Exceptions:
Please note that the following items are not eligible for return:
- Used or Washed Products: Products that have been used or washed are not eligible for return due to hygiene reasons.
- Final Sale Items: Products marked as “Final Sale” or “Non-returnable” at the time of purchase are not eligible for return.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will replace or refund the product as appropriate.
- Gift Cards: Gift cards are non-returnable and non-refundable.
Contact Us:
If you have any questions or concerns about our returns policy, please contact us using the contact information provided below. We are here to assist you and ensure your satisfaction with our reusable feminine hygiene products.
Email: info@mbaliecosolutions.co.za Phone: 0662078568
