At Mbali Eco Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website, products, and services. By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

Information We Collect:

We may collect various types of personal information from you, including but not limited to:

Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and other information that can be used to identify you.
Payment Information: If you make a purchase from us, we may collect your payment information, such as credit card details, to process your payment and complete your purchase.
Usage Information: We may automatically collect information about how you use our website, including your IP address, browser type, operating system, device information, and other usage data. This information is collected through the use of cookies, web beacons, and similar technologies.
Communications: If you contact us via email, phone, or other means, we may collect and retain your communication history with us.

How We Use Your Information:

We may use your personal information for the following purposes:

To provide and improve our products and services: We may use your personal information to fulfill your orders, process payments, provide customer support, and improve our products and services.
To communicate with you: We may use your personal information to send you updates, newsletters, marketing communications, and other information related to our products and services. You can opt out of receiving marketing communications at any time.
To analyze and understand user behavior: We may use your personal information to analyze user behavior, preferences, and trends to improve our website, products, and services.
To protect our rights and comply with legal requirements: We may use your personal information to protect our rights, investigate fraud, comply with legal obligations, and enforce our terms and conditions.

Information Sharing and Disclosure:

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your personal information with trusted service providers who help us with payment processing, shipping, marketing, data analytics, and other business operations.
Legal Requirements: We may disclose your personal information as required by law, court order, or government request.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
Consent: We may share your personal information with third parties with your consent or as otherwise disclosed to you at the time of collection.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.

Your Rights:

You have certain rights regarding your personal information, including the right to access, update, and delete your personal information. You may also have the right to restrict or object to the processing of your personal information in certain circumstances. To exercise your rights or if you have any questions or concerns about our Privacy Policy, please contact us using the contact information provided below.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or by other means. Your continued use of our website or services after any such updates constitutes your acceptance of the updated Privacy Policy.